Global workplace transformation market is expected to reach $24.1 billion by 2023, according to P&S Intelligence.
Transition in workforce demographics and increasing adoption of enterprise mobility services, which help enhance workforce productivity and reduce operational expenses, are the major factors contributing to the robust growth of the market.
Insights on Market Segments
On the basis of service, the workplace transformation market has been categorized into enterprise mobility and telecom services; unified communication and collaboration services; application management services; workplace automation services; workplace upgradation and migration services; desktop virtualization; asset management services; field services; service desk; and others, where “others” include data center transformation services and network management services. Enterprise mobility and telecom services contributed the largest revenue to the market in 2017. Organizations are making enterprise mobility a crucial component of the workplace strategy by offering mobile-based applications, cloud-enabled services, and related software to their employees for improved productivity and communication.
Based on organization size, the workplace transformation market has been categorized into large enterprises, and small and medium enterprises (SMEs). Large enterprises are expected to continue generating larger revenue share in the workplace transformation market in the coming years.
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During the forecast period, the workplace transformation market is expected witness the fastest growth in APAC, as many western companies are adopting the “Look East” strategy for cost-cutting and governments in various Asian countries are supporting the Industry 4.0 revolution, which stresses workplace transformation. Besides, the APAC region has become a manufacturing hub in recent years. There has also been an increase in the demand for large automated warehouses facilities for storage and logistic purposes, which require optimum usage of the workspace through workplace automation services.
Vendors are increasingly integrating cloud-based and mobility solutions, such as AI, IoT, and virtual reality, to offer improved workplace management. Future workspaces will adopt new technologies, such as smart and connected meeting rooms, and will empower employees to collaborate with colleagues wirelessly, enabling interactions through touchscreens, voice, and video features.
Market Segmentation by Service
Enterprise Mobility and Telecom Services
Unified Communication and Collaboration Services
Application Management Services
Workplace Automation Services
Workplace Upgradation and Migration Services
Desktop Virtualization
Asset Management Services
Field Services
Service Desk
Others (include Data Center Transformation Services and Network Management Services)
Market Segmentation by Organization Size
Large Enterprises
Small & Medium Enterprises (SME)
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Players in the workplace transformation market are focusing on enabling technological modification in organizations for enhanced work environment and operational efficiency. Some of the key players operating in the market are Accenture plc, Tata Consultancy Services Limited, Infosys Limited, Citrix Systems Inc., HCL Technologies Limited, Intel Corporation, Cisco Systems Inc., IBM Corporation, Cognizant Corporation, and Unisys Corporation.
