Growing demand for enhanced sales tracking, better inventory management, improved customer relationship management (CRM), and easier commission and insurance calculation, in addition to technological advancements in dealer management systems (including data analytics and marketing tools) is expected to drive the global automotive dealer management system market in the coming years.
Based on application, the automotive dealer management system market has been categorized into sales, finance, inventory management, dealer tracking, CRM, and others. The market for inventory management is expected to grow at a fast pace during the forecast period. This can be attributed to improvements in resource utilization, which are helping the players in the automotive industry make significant profits.
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Automotive dealer management systems are of two types: public and private. Of the two, the private category held the larger share in the automotive dealer management system market during the historical period. This can be mainly ascribed to the growth in the number of private companies offering these systems in the automotive industry. Also, the public companies offering these systems are fewer in number as compared to the private companies operating in the industry.
Globally, North America had a significant share in the automotive dealer management system market, owing to the wide acceptance of advanced technologies in the U.S. automotive industry, which is one of the major markets for dealer management systems, and the high concentration of major global players, such as CDK Global LLC, The Reynolds and Reynolds Company, and DealerTrack Holdings Inc., in the region.
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Some of the major players in the industry are CDK Global LLC (formerly known as Automatic Data Processing (ADP) Dealer Services), The Reynolds and Reynolds Company, DealerTrack Holdings Inc. (a subsidiary of Cox Automotive Inc.), Dominion Enterprises, incadea GmbH, and International Business Machines (IBM) Corporation.
